FAQ

These answers cover common questions about shopping with our store. The linked policies provide the full details and preserve all mandatory consumer rights.

How do I choose the correct product or variant?

Check the product description, measurements, included items and selected options before adding an item to your cart. If an important detail is unclear, ask us before purchase. Availability is shown for the options currently offered.

Where do you deliver and what does shipping cost?

We deliver within Canada and standard shipping is free. Checkout confirms whether the selected address can be served. We do not offer international delivery under this policy.

How long does delivery take?

Orders normally take 1–2 business days to process, followed by 4–6 business days in transit after dispatch. Normal total delivery is therefore 5–8 business days. Business days exclude weekends and applicable public holidays; contact us about an overdue order.

How can I track an order?

When tracking is available, the dispatch message includes tracking details. Carrier scans can take time to appear after collection. Email us with your order number if tracking is missing or a parcel appears lost.

Can I cancel or change my order?

Contact us promptly with the order number and requested change. We will try to help before dispatch. If it has already shipped, we will explain the return options. Any separate statutory cancellation right continues to apply.

Can I return an item if I change my mind?

Yes. Request a return or exchange within 30 days after delivery; you do not need to give a reason. Contact us first for instructions. Any lawful product-specific exception must have been disclosed before purchase, and statutory remedies remain intact. See our Refund Policy.

Who pays return shipping and is there a fee?

Our store pays for approved return and exchange shipping using a prepaid label or an equivalent free method. We do not charge a restocking fee. Do not send the parcel to the correspondence address unless the return instructions explicitly identify it.

What if an item is damaged, incorrect or incomplete?

Tell us what happened and provide the order number. Photographs can help if reasonably available. We will investigate and offer a refund, replacement, exchange or other appropriate remedy in line with the circumstances and your consumer rights.

When will I receive my refund?

We process approved refunds to the original payment method within 10 business days. The bank or card issuer usually needs an additional 5–10 business days to display the credit. A shorter deadline required by law takes precedence. Contact us if the expected time has passed.

Which currency and payment methods do you use?

Prices are displayed in Canadian dollars (CAD). The current checkout shows the payment options available for your order and the total, including applicable taxes. We do not advertise an unavailable payment option. Read our Payment Policy for payment enquiries.

How do I contact customer support?

Use the email below for product questions, order assistance and returns. Include the order number where relevant, and do not send sensitive payment credentials. Our Contact Us page also explains what information helps us respond.

Contact

Email: support@evoragoods.shop

Business address: 1850 Eglinton Ave W, York, Ontario, M6E 2J4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).